Accepted Insurance Plans:

  • Aetna
  • Anthem
  • Cigna
  • Optima
  • Optum
  • Employee Assistance Program
  • Medicaid
  • Medicare
  • Virginia Premier


Services may be covered in full or in part by your health insurance.

Please check your coverage carefully by asking the following questions:


  • Do I have mental health insurance benefits?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session?
  • Is approval required from my primary care physician?


You will be responsible for your co-pay and self pay services at the time of service, and will be responsible for any service(s) not covered by insurance. Our office will help answer any questions you may have in regard to your insurance policy.


Payment: Cash, check and most major credit cards accepted for payment. (Returned check fee is $45)


Cancellation Policy: If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the appointment fee of $100 for session and $120 for intake appointment. 


Credit Card Policy As a practice, we feel strongly about the importance of healthy boundaries and respecting your time and our time. As such, it is our decision to prevent balances from accruing in order to preserve the integrity of the therapeutic relationship. We require a credit card to be kept on file at all times in the event of an unforeseen balance. A credit card authorization form will be completed at the time of your intake appointment and your therapist will review this policy with you in person should you have any questions. 

 

Confidentiality policy

Our providers are ethically and legally required to protect the confidentiality of their clients. Information will not be shared without written permission from the client or, if the client is a minor under the age of eighteen, the client's parent or legal guardian.
There are, however, conditions under which a client's confidentiality is released or not protected. These include: 


  • Suspected child abuse or dependent adult or elder abuse, for which the provider is required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person(s), the provider must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself, the provider will make every effort to enlist the client's cooperation in ensuring their safety. If the client does not cooperate, the provider will take further measures without the client's permission that are provided by law in order to ensure the client's safety.


Information is released directly to the court for court-ordered evaluations or court testimony.

Please note: Insurance companies request that the client release information to them for certification of services or reimbursement.

emergency policy

avail outpatient counseling

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Please print and complete New Client Forms to bring to your first appointment. You also have the option of faxing forms to 804-214-2270 or emailing forms to availcounseling@gmail.comwith the subject line "New Client Forms."  


Please bring valid identification and insurance card to all appointments.



Many people are confused about what to do in the face of a mental health emergency. What constitutes a mental health emergency? As with any medical emergency, a mental health emergency can be life threatening. Most of the time mental health emergencies are those involving the threat of suicide or the occurrence of an actual suicide attempt. If you or someone you know is experiencing a crisis of a psychiatric nature do not call the your therapist. We recommend that you call 911 and/or go to the nearest emergency room for an immediate evaluation.

new client FORMS

Payment policy